EFTS
Medical Library Association · with the National Library of Medicine
Automating interlibrary loan billing for thousands of medical libraries
EFTS replaced a two-decade-old billing system that was outdated, insecure and relied on manual processing. Member libraries crowdfunded the year-long project.
Custom data-exchange API integrated with NLM's DOCLINE, so loans flow in automatically with no manual entry
Real-time "Wallet" accounts, funded by ACH or credit card, with optional auto-funding
Accounting-style dashboard of receivables, payables and unbilled items
Integrated with MLA's AMS (SSO), billing and accounting platforms
Phased rollout with data migration, escrow transfer and full financial reconciliation
API integration
Payments
Automation
UX research
